1. Order Status
To check the delivery status of your order online just insert the “Shipment number” in the “Track and Tracing section on the DHL homepage at https://www.dhl.com
Please note that once the orders are confirmed and processed, it is not possible to change them anymore.
The items ordered separately will be shipped separately.
The order placed by the customer, and the shipment and delivery will take place only after receiving a confirmation of the payment.
The customer's order is in any case subject to the approval of zitafabiani.it . The approval is always granted except for those cases in which zitafabiani.it gives notice that the order is not approved. If so you will receive a notice within 2 (two) working days from the date of your order.
1.2 Order Delivery
On receipt of every delivery, customers are requested to inspect the box carefully before signing for the delivery.
The packages shipped by zitafabiani.it are accurately packaged in an additional heat welded transparent plastic wrapping, with a heat welded protective plastic band, around it.
If the package shows any signs of tampering or if the protective plastic band is damaged, either sign for it with reservations or reject it.
If an unauthorised signature has signed for a package or there is evidence that the package has been tampered with, launch a claim by contacting the courier immediately and to contact zitafabiani.it writing an e-mail to customercare@zitafabiani.itt
1.3 Prices and Currency
The prices published on the website, the payments and the invoices of the orders are in euro (€).
Taxes and fees charged to the customer.
If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on zitafabiani.it) both the return and shipment costs will be charged. These fees will be deducted from the final refund.
1.4 Payment Methods
Secure Payments
All the transactions are processed through secure server and this ensures the highest protection for all the data of zitafabiani.it Clients.
zitafabiani.it accepts the following payment methods:
Credit Card:
When a customer places an order online, the Clients insert the details of their Credit Card in a protected electronic bank system, provided by Positivity BNL. We accept all Visa, Mastercard, American Express cards. For more information, please visit www.bnlpositivity.it
Credit Card Security:
All the transactions are processed through secure server and this ensures the highest protection for all the data of zitafabiani.it Clients.
Customer Service operators of zitafabiani.it will neither request nor accept credit card numbers and/or expiry dates.
In order to provide a greater protection of data concerning online purchases, zitafabiani.it heartily recommends customers apply for e-commerce security PIN codes, provided by Verified By Visa or Mastercard SecureCode services, to buy online completely safely.
For more information, please visit:
www.cartasi.it
or www.mastercard.com
or www.mastercard.it
Credit Card charges
Orders are processed instantly if there are adequate funds and valid account details.
Bank Transfers
If you choose to pay through Bank Transfer, when you complete the order a confirmation e-mail will be automatically send to your account. The message will include the bank details of zitafabiani.it; the items are stored until payment is received.
The client shall send a copy of the payment through fax or e-mail within 48 hours of receipt of the order confirmation.
If zitafabiani.it dos not receive a copy of the payment receipt within 48 hours, the order will be cancelled.
The item/s will be shipped as soon as the bank transfer is received and as soon as the items are available in our storehouse.
PayPal Payment
By choosing the PayPal payment method, the client can pay directly through his/her PayPal account.
zitafabiani.it reserves the right to process the orders only if shipped to the same address as that registered on the verified PayPal account.
Pay by Cash on Delivery
This payment method allows you to pay by cash to the courier upon delivery of the items ordered. According to the Italian Law the payment by cash cannot exceed the amount of € 999.00 (nine hundred and ninety-nine/00 euro).
To use the payment method the order must contain a landline phone number to which the client, or his/her family member, should receive and answer a call to accept the delivery, formally committing to pay the whole amount of the order to the courier upon delivery of the item/s.
The package will contain not only the ordered articles but also the accompanying receipted invoice.
If the client, or his/her family member does not answer the landline phone number provided or if she/he does not accept the delivery, for any reasons, the order will be cancelled and the client will be cancelled from the portal.
Those who choose this payment method unconditionally accept all the above mentioned rules and agrees to comply with them.
zitafabiani.it reserves the right to take legal actions depending on the seriousness of the damage suffered.
First time customers
Please note that zitafabiani.it reserves the right to ask the Bank or PayPal to verify the transaction of the first time customers, also contacting the customer's bank. This check may delay shipping.
zitafabiani.it also reserves the right to only ship the order to the Billing Address.